On the Spot Valet Cleaners

Client Information
Client Name: *
Comp. / Condo Name: *
Comp. / Condo Address: *
Company Telephone: *		Home Telephone:
Email Address: *
Default Cleaning Method:	Green Clean Only Green Clean (try Dry Cleaning if needed) Dry Clean
Default Service Level:	Standard Executive
Reduce My Packaging?:	Yes No
Picked up From:		Delivered To:
Who Referred you:
Billing Method *
Monthy Credit Card	On the Spot Valet Cleaners will debit the client’s credit card on the last Wednesday of every month for the value of services that On the Spot Valet Cleaners has provided to the client. The client will receive a monthly statement of their account including itemized invoices.
Credit Card Account Limit	The Client chooses to have On the Spot Valet Cleaners debit their credit card when their account exceeds $ . The client’s credit card will be debited on the next Wednesday after this limit has been reached by the amount outstanding on the Client’s account at the time of billing. If the limit is not reached by the last Wednesday of every month, On the Spot Valet Cleaners may debit the client’s credit card for the value of services provided to the client since the last billing date. The client will receive a monthly statement of their account including itemized invoices.
Pay As You Go	This option is only available to those clients who can guarentee that they will be available to recieve their items and remit payment every time we deliver. The Client agrees to pay for services rendered by On the Spot Valet Cleaners in full upon receipt of their items. Cash or certified check will be accepted. The Client will receive a receipt for the amount paid.
Credit Card Information * (not required for Pay As You Go)
Name on Credit Card:
Credit Card Number:
Expiry Date:		Type of Card:	Visa MasterCard
Terms and Conditions *
I have read and agree to the Terms and Conditions (A printer-friendly copy of the Terms and Conditions will be available after you submit.)	Terms and Conditions This Agreement is by and between On the Spot Valet Cleaners (the “Provider”) and the “Client” for the provision of Dry Cleaning and Laundering services including Pick up and Delivery in exchange for payment in compliance with the conditions stated herein for an initial term of twelve (12) months, after which the agreement will automatically renew annually for an additional term of twelve (12) months. 1. The Provider will bill the Client for services according to the option selected by the client in this document. 2. Credit Card transactions that are not able to be processed due to; insufficient funds, a “hold” on the credit card, a “stop” on the credit card, or a cancellation of the credit card, will be attempted again one week later and the client will be notified of the issue. If the credit card transaction is not authorized by the appropriate institution (VISA or MasterCard) at this time, the client will incur a Billing Fee of $10.00. Returned cheques will incur a $25.00 charge. 3. Either party may terminate this agreement at any time by providing the other with 5 days advance written or electronic mail notice. In the event the Client terminates this agreement and the Client has not selected “Pay As You Go” for their billing option, the Provider will debit their Credit Card the amount owing on the Client’s account within 10 days of notification. In the event this agreement is terminated by either party, the Client may be required to return the Personal Laundry Bag they received when the Registration Form was signed. 4. In the event this agreement is terminated by a violation of any term below, the Client shall be held responsible for any fines incurred and the cost of labour to clean-up and respond to complaints, and/or legal action taken against Provider. 5. The Provider can modify the terms and conditions of this agreement, including the schedule and pricing, at any time as long as thirty days’ written or electronic notice is provided to the Client. 6. The Provider may occasionally require new account information from the Client to continue service. In addition, the Client is required to notify Provider of any changes in their account/contact information. 7. The Client is required to complete an Order Form (provided by the Provider) and include it in their Personal Laundry Bag. The Order Form must include the number of items being submitted to the Provider as well as the Client’s name and the company they work for. The Client will receive their default level of service as indicated by them in this document unless they indicate otherwise on the Order Form. The Provider will audit the contents of the Client’s Personal Laundry Bag to the Order Form and notify the Client of any discrepancies. In such a case, the Provider can not guarantee that the client will receive their items on time. If there is no Order Form in the Client’s Personal Laundry Bag, the Provider will complete one on behalf of the Client. 8. In the event of a dispute as to the number of items received by the Provider and owed to the Client, the item count on the appropriate Order Form will be considered the true count. 9. The Client must report any suspected missing items the same day that the items were delivered. The report must be submitted to the Provider by phone or electronic email. 10. When cleaning items, the Provider will use such process which, in their opinion, is best suited to texture and condition, but will not be responsible for weak, tender, defective, or adulterated materials – not obvious prior to processing. The Provider will not be responsible for trimmings, buckles, belts, beads, buttons, or valuables. 11. Any Laundering errors must be reported within 48 hours and the item must still be “tagged.” The numbered Shirt Tag must not have been removed or tampered with in any way. Liability shall not exceed 10 times laundry charges. No guarantee on colors, curtains, shrinkage, or synthetics. 12. If labels are removed or missing, all work will be done at the customer’s risk.

Terms and Conditions

This Agreement is by and between On the Spot Valet Cleaners (the “Provider”) and the “Client” for the provision of Dry Cleaning and Laundering services including Pick up and Delivery in exchange for payment in compliance with the conditions stated herein for an initial term of twelve (12) months, after which the agreement will automatically renew annually for an additional term of twelve (12) months.

1. The Provider will bill the Client for services according to the option selected by the client in this document.

2. Credit Card transactions that are not able to be processed due to; insufficient funds, a “hold” on the credit card, a “stop” on the credit card, or a cancellation of the credit card, will be attempted again one week later and the client will be notified of the issue. If the credit card transaction is not authorized by the appropriate institution (VISA or MasterCard) at this time, the client will incur a Billing Fee of $10.00. Returned cheques will incur a $25.00 charge.

3. Either party may terminate this agreement at any time by providing the other with 5 days advance written or electronic mail notice. In the event the Client terminates this agreement and the Client has not selected “Pay As You Go” for their billing option, the Provider will debit their Credit Card the amount owing on the Client’s account within 10 days of notification. In the event this agreement is terminated by either party, the Client may be required to return the Personal Laundry Bag they received when the Registration Form was signed.

4. In the event this agreement is terminated by a violation of any term below, the Client shall be held responsible for any fines incurred and the cost of labour to clean-up and respond to complaints, and/or legal action taken against Provider.

5. The Provider can modify the terms and conditions of this agreement, including the schedule and pricing, at any time as long as thirty days’ written or electronic notice is provided to the Client.

6. The Provider may occasionally require new account information from the Client to continue service. In addition, the Client is required to notify Provider of any changes in their account/contact information.

7. The Client is required to complete an Order Form (provided by the Provider) and include it in their Personal Laundry Bag. The Order Form must include the number of items being submitted to the Provider as well as the Client’s name and the company they work for. The Client will receive their default level of service as indicated by them in this document unless they indicate otherwise on the Order Form. The Provider will audit the contents of the Client’s Personal Laundry Bag to the Order Form and notify the Client of any discrepancies. In such a case, the Provider can not guarantee that the client will receive their items on time. If there is no Order Form in the Client’s Personal Laundry Bag, the Provider will complete one on behalf of the Client.

8. In the event of a dispute as to the number of items received by the Provider and owed to the Client, the item count on the appropriate Order Form will be considered the true count.

9. The Client must report any suspected missing items the same day that the items were delivered. The report must be submitted to the Provider by phone or electronic email.

10. When cleaning items, the Provider will use such process which, in their opinion, is best suited to texture and condition, but will not be responsible for weak, tender, defective, or adulterated materials – not obvious prior to processing. The Provider will not be responsible for trimmings, buckles, belts, beads, buttons, or valuables.

11. Any Laundering errors must be reported within 48 hours and the item must still be “tagged.” The numbered Shirt Tag must not have been removed or tampered with in any way. Liability shall not exceed 10 times laundry charges. No guarantee on colors, curtains, shrinkage, or synthetics.

12. If labels are removed or missing, all work will be done at the customer’s risk.

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